bogobrush

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FAQ

1. Why does an earth-friendly company send out a new brush every 3 months rather than four at a time? Wouldn't that save packaging?

The American Dental Association recommends that people change their toothbrush every three months for hygiene and effectiveness. Bogobrush’s delivery service encourages proper dental hygiene habits to make your life a little easier and healthier. Packaging is certainly a consideration, and we assure you that like Bogobrush, its packages will not require a landfill. If you prefer to have all four sent at one time, you can always purchase four individual brushes, and keep them on stock yourself.

2. Are Bogobrushes compostable? What is the time frame in which they biodegrade?

Bogobrush’s bamboo handle will biodegrade naturally, as any stick of its size would biodegrade. If average composting conditions are imposed, it is reasonable to assume that Bogobrush’s handle will degrade within several months. Bogobrush's nylon bristles, however, are not biodegradable, so you'll need to pluck them out of the handle before tossing it in the compost pile. (To learn more about our search for biodegradable bristles, check out our article, "It's Not Easy Bein' Green." ) 

Ultimately, the time frame of biodegradability for any bio-matter depends on a multitude of factors about the conditions surrounding degradation including temperature, the other ingredients in a compost pile, the number of worms and bugs present, and the stirring or mixing process implemented with the pile. U.S. regulatory standards require claims of compostability to guarantee that a “product will completely break down into, or otherwise become part of, usable compost (e.g., soil-conditioning material, mulch) in a safe and timely manner,” in a typical backyard compost pile.  Because of the unknown conditions of individual composting techniques, we do not want to get stuck in a regulatory mess. But, what we can say, with regulatory confidence, is that Bogobrush will completely biodegrade, and so long as it doesn’t end up in a landfill, it will return safely to earth.*

* A note about bio-matter and landfills:  Landfills lack the air necessary for safe biodegradation, so when bio-matter breaks down in a landfill, it releases harmful gases. For this reason, we strongly encourage you to avoid throwing your Bogobrush in the trash. Instead, bury it in your backyard...go ahead, you’ll like it!

3. How does the bamboo handle hold up to twice a day use? Does it get nasty or degrade at all?

Bogobrushes will withstand months of regular use. Bamboo is naturally antimicrobial, which makes it perfect for the handle, and the bio-plastic bristles won’t start to break down until long after they wear out. You can feel free to use your Bogobrush as often, and for as long as, any other toothbrush today, and when you’re done, it will take months exposed to natural composting processes to start to break down. 

4. What is Bogobrush's quality guarantee?  

Bamboo is a natural material that will likely change in texture and appearance as you use it. Your bristles should age and wear just like any other toothbrush, but please reach out to us if your brush has quality issues outside of the daily wear and tear.

We warranty all products purchased through us, or authorized retailers, to be free of defects in materials or workmanship for a period of 90 days from the date of delivery.

For any claims, please send an email to contact@bogobrush.com. Guarantee requires proof of purchase and proof of damage.

5. What is Bogobrush's return policy? 

We hope you and your Bogobrush will be best buds, but if you are not satisfied for any reason, we will refund or exchange your Bogobrush within 14 days of delivery. To request a refund or exchange, please send an email to contact@bogobrush.com. Proof of purchase and the return of your Bogobrush are required. 

If you wish to cancel an annual subscription, send your request, along with proof of purchase, in an email to contact@bogobrush.com. We can refund you for any unfulfilled Bogobrushes that remain in your subscription.

6. Where are Bogobrushes manufactured?

To start, Bogobrush's bamboo handles are sourced and produced in China, and then the handles are sent to a U.S. facility for bristling and packaging.  We have used life cycle analysis to help us decide the best materials and production processes available.  This analysis demonstrated that it's better for the environment and economically, to produce the handle where bamboo is readily available and producers are experts at growing and working with the material.  

As we grow, we will look to produce as much as we can, locally, and with the greatest consciousness to quality and the environment.  That will be true whether we're looking at bamboo, or other materials in the future.

7. Are you offering Bogobrush for sale in retail destinations?

Bogobrush will be available in select retail destinations late in 2013, and will be expanding from there. If you are interested in carrying Bogobrush in your store, let us know: contact@bogobrush.com. We’d love to talk with you!

8. Does Bogobrush ship internationally?

Yes! All you have to do is proceed to checkout and our shop will calculate the appropriate shipping for you. 

9. How firm, or soft, are the bristles?

Out the gate, all Bogobrushes will come with soft bristles, as recommended by most dentists. With success and growth, we can expand our product offering to include brushes to meet even more needs.

10. Can dentists purchase Bogobrush for their patients?

Yes. If you are a dentist interested in pre-ordering Bogobrushes for your practice, please contact us: contact@bogobrush.com. We will love to talk with you!